A NetMonkeys Service Level Agreement is a comprehensive IT Support package.The SLA is our commitment to deliver products and services to an agreed level of consistently high quality. It gives the customer a clear and realistic framework of how those services will be provided. In many ways the SLA is a guarantee to our customers that they will receive exactly what they have agreed to pay for. The SLA is constructed through a series of component parts each offering a different product or service, the guide is an explanation of those component parts. Click here to download our Guide to Service Level Agreements |
“NetMonkeys provide Paul Simpson – PJ Livesey |
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