A NetMonkeys Service Level Agreement is a comprehensive IT Support package for all the products and services that NetMonkeys provide.

All the Aspects of hardware, software and network support are constantly monitored by the SLA.

• We can offer you the security of our technical expertise at any time during our flexible business hours.

• Our constant contact will offer advice on how to get the maximum productivity from your network, hardware and operating systems.

• We can provide full training for you and your staff to fully utilise the benefits of the products and services we implement.

• Access to an on-site engineer can be easily obtained through either the terms of the SLA or can be arranged on an ad hoc basis.

• Our remote monitoring of your network and services allows us to manage your Business Information Systems more quickly and efficiently.

• The NetMonkeys’ servicedesk team gives you the security of a first line contact for any problems that may arise. They can take responsibility for the problem and guarantee a resolution or answer within a timeframe set in the terms of the SLA.

An SLA is a flexible tool for your business. If you feel it wouldn’t be cost effective for your systems to undergo the attention from the full SLA package, we are more than happy to address any problems on a pay-as-you-go basis.

NetMonkeys controls the systems that run your company allowing you to take care of your business.

“NetMonkeys continue to provide comprehensive IT Support for all facets of our business”

Paul Simpson – PJ Livesey